Troubleshooting Alert Issues Using Streamlabs | Streamlabs Alerts Not Working

Troubleshooting Alert Issues Using Streamlabs | Streamlabs Alerts Not Working

Hey, this is Dustin from Streamlabs. Today I’m going to show you how to effectively
identify and correct issues you may have with your alerts using Streamlabs OBS. If you’ve spent some time setting up your
alerts and aren’t able to get them working, we’ll walk you through how to fix the most
common issues, step by step. UPDATE SOFTWARE First we recommend trying the basics: making
sure your software is up to date. Check your version of Streamlabs OBS to make
sure it’s the current version. You can see what version your software is
in the upper left side of the application If you’re not sure, you can always get a
fresh download to install from, where we always have the latest version to
download. RELOG INTO YOUR ACCOUNT Most Streamlabs tools use Twitch, YouTube,
Mixer or other APIs to pull info. Logging out of Streamlabs and then logging
back in, with the streaming service account that was causing issues, will attempt to recreate
the connection. In Streamlabs OBS, make sure you fully log
out of the application by clicking the logout button on the upper-right. Restart the application and log back in to
reactivate your widgets. RE-ADD LINKS Sometimes an Alert issue may originate from
the connection between your Streamlabs OBS and the website, or the cache within the source. If you are using Streamlabs OBS, try to clear
the cache by removing your Widget Sources and re-adding them back in. The same can be done in OBS Studio or Xsplit
by removing Browser Sources and re-adding them. RE-LINK ACCOUNT It’s possible that the connection between
the two services has fully expired, which can also happen after making major account
changes. To disconnect your Streamlabs account from
Twitch, log onto your Twitch account and go to Settings: other connections. From here you can find ‘Streamlabs” and
disconnect. Similarly, on YouTube you can log on and go
to Settings. Next, click on “View or change your account
settings”. It’ll take you to your Goolge Account Settings,
then under Sign-In & Security, there’s an option called “Apps With Account Access”. This shows you all of the apps that can access
your Google account. Click oon Manage Apps, and then select Streamlabs. You’ll then be able to remove its access from
your account. On Mixer, the same option can be found by
going to Account, then “OAUTH apps”. On Facebook this is done under Settings, then
Business Integrations. Once you’ve unlinked your account, make
sure you are logged out of Streamlabs as well, then log back in. You will be asked to re-confirm the required
permissions needed to use Streamlabs again. FIREWALL Typically your widgets will need to access
the internet to receive new data, and if your Firewall isn’t set up properly it could
block them from doing so. To check this, open the Control Panel–in
Windows 7 you can do this by going to Start, and in Windows 10 press the WinKey. Click on Windows Defender Firewall, for some
versions you may need to click the System and Security section first. Click on “Allow an app or feature” through
the Windows Defender Firewall to add permission. Scroll through to find Streamlabs OBS, or
another streaming software you may be using. If you were unable to find your streaming
software on the list, click “Allow another app”. You might need to click “Change Settings”
first if this is grayed out. From there, hit the “Browse” button and
navigate to your streaming software .exe file, which by default is located in Program Files,
Streamlabs OBS. Select the .exe and click Add. IPv6 IPv6, or Internet Protocol Version 6, is a
network layer protocol which allows communication and data transfers to take place over the
network. You’ll want to check your settings for this
to make sure it’s not interfering with this, and to do so you’ll need to go to your Control
Panel by clicking Start in Windows 7 or pressing WinKey in Windows 10. Click “Network and Internet”, then “Network
and Sharing Center”. Next, click on your used connections devices. This is commonly called Ethernet but the name
can differ. Click on Properties in the general tab of
the network device status and scroll down to find Internet Protocol Version 6 (TCP/IPv6). Double click it. Check “Use the following DNS server addresses”
Set the Preferred and Alternative DNS servers as shown here. Check Validate settings upon exit. Click OK twice. Click Close. As a last resort, you can also try unchecking
Internet Protocol Version 6 (TCP/IPv6) entirely. RESET API TOKEN You can try to reset your API token, but please
note that doing this will require you to update all of your Streamlabs Widget URLs. First remove all widgets from Streamlabs OBS,
or other streaming software, by going to My Account, API settings. From here, click the API tokens tab, then
refresh. Re-add your new widget links back into Streamlabs
OBS editor. Run a test alert to see if this worked! REACH OUT FOR HELP] If all else fails, Streamlabs has a support
staff that wants to help. Reach out to us on twitter or our Discord
channel to get in touch with a team member who can help. Be sure to download Streamlabs OBS by visiting and hop into server at for live community support. Check out the links in the description below.

Dereck Turner

100 thoughts on “Troubleshooting Alert Issues Using Streamlabs | Streamlabs Alerts Not Working

  1. COMEDY Supers says:

    my stream labs doesnt open

  2. MIPIX 2008 says:

    Hi i have trouble to dowland My videos plz help

  3. VX nisi says:

    Why can't I find literally anything about Alert Sounds not working? Alert images pop up on test and on stream but the sound does not. It happened suddenly for no reason and nothing has been done on my end except just turning off my computer. When I go to turn it back on and start stream my alerts show up the sound doesn't. And I've tried everything, you can't even find hardly anything about this online, it's so lame man. One second it works, the next, nothing. Total bs.

  4. Baldoxxx4000 says:

    just black, pure black

  5. ercipollahouse says:

    I actually merged my YouTube account with Twitch. Then, when i un-merged it, all my alerts went back to default god damn it. How can I solve this situation ?

  6. Ninja Gamer says:

    Steam labs is not opening

  7. SilverLake Sinemas says:

    My widgets don’t appear under under existing sources! How do I fix this?? I’m trying to get my follower goal up and going. I designed it and everything but when I pull it up in the editor for my live stream in SLOBS it doesn’t appear under existing sources. When I move forward without clicking and existing source (which I can’t do) it registers as nothing and places a blank box in my editor. I did everything this video told me to do and still nothing. Please please help.

  8. bobbitt says:

    alert duration has to be longer than 2 seconds??

  9. senjecko says:

    Nope, doesn't work at all. completely broken on windows 7

  10. Twerk Heaven says:

    My alerts work when I test them. But not when someone actually uses it, what do I do about that?

  11. Bored Brad says:

    Test alerts work, but the real ones don't. Any way to fix this particular issue?

  12. DaSTRAYxDEGT says:

    The problem im having is, my test alerts work fine. But when somone actually subs, it does nothing. Ive cleared the cache, ive removed & re added the browser source, ive reset my token, & my account constantly unlinks & relinks everytime I open stream labs. Ive also removed all variations, seems nothing helps. Is there any solution to this issue? ( Ive also noticed you've deleted several of my comments regarding this issue ) Not sure what that's about.

  13. ITS_Battreall says:

    it doesnt show my newest subs from the dashboard

  14. acen says:


  15. Gamer TBG says:

    why is not work on laptop

  16. DeepAce Animations says:

    alerts aren't working on android
    make a video on that one

  17. DryXarY ! says:

    and in ios how i can do

  18. andrufb says:

    Thank you!

  19. LamboSlays says:

    The audio won't pop up when I get a sub or dono in my headset or for the stream and idk what to do 😥

  20. Mihai Andrei Ion says:

    Hi I am having issues with obs stream labs.When I try to change anything regarding my alert box mesages,or images it says that I cannot save,somwthing went wrong.Pls help

  21. Shinobi says:

    What is null error?

  22. Aviator says:

    The Problem is I figured out ish but when someone subs to me or donates, it puts the alert on my pending approval page, how do I disable this to show it right away without approving it???

  23. Ghast Zakian says:

    still not working

  24. SPS_Mikegamez says:

    I get stuck on the screen where it says " Gathering Information about your pc And the slobs client never loads and i really want to use streamlabs but i get get past those two screens Please help!

  25. Operation Trolling says:

    Streamlabs: Download This. Download That. Also, Download This. Why do you have to make so much files.

  26. Abhishek Is Live says:

    I did every thing as shown in the video but not fixed test alerts are working but real time alerts are not working help?

  27. Purpatastic says:

    how do i re add my widget link after i refresh my API????

  28. Abhishek Is Live says:

    I did every this which shown in a video and in comments but not workinh please help ? I m going to cry now and so angry why is this not wprking

  29. Peterson's Art & Games says:

    You ruined…

  30. Edga says:

    Streamlabs Alert Box tests work but actual alerts do not show during live stream.

  31. Savana Sushi says:

    thank youuuuuuuuuuuuuuuuuuuuuuuu 4:16

  32. Brickfield Beats says:

    I had some people join my mixer stream and were chatting and I didn't even know because there are no notifications for chat….

  33. EJMC GAMING says:

    I can't uninstall my streamlabs obs pleas help if i try to uninstall it will say "his app has been blocked your protection"

  34. Q Games says:

    i want to use it but i need to accept the fact that they can manage my youtube videos, i dont know if i could trust this……pls help

  35. DyDy says:

    why are the widgets not appearing on my mobile Live Stream?

  36. Beyaj says:

    My cloud bot doesn’t notify me of subscribers, anyone got any ideas?

  37. SLS_Roonz says:

    i use regular obs lol

  38. Radiant Hero says:

    im using an elgato so how can i fix it?

  39. Moodycow says:

    each time I try to setup new the Follower Goal from the widgets, it does not save the settings … annoying, anyone can explain please? before it was working fine ….

  40. Nero Yagi says:

    does anyone here know how to disconnect a primary link

  41. AlphaGX says:

    it says sorry you cannot change your paypal email at this moment. try again later

  42. GeneralOof says:

    I'm hearing the sound when I test my widgets, but the pictures will not show up. It is just black.

  43. Vennerplays says:


  44. ijordan says:

    Can you tell me how to do it if your streaming from the mobile

  45. nvsbl2 says:

    I shouldn't have to add an app or download to ask how to fix alerts

  46. nvsbl2 says:

    I shouldn't have to add an app or download to ask how to fix alerts

  47. Creative Media says:

    The test one is working not the real one please help…this is so irritating…my subscribers are not happy… I'll move to obs if this happens again

  48. DiamerladGamer says:

    I have a problem with the audio, it's just repeating whenever there is alert and the gif is breaking… any way to fix this?

  49. LMG Gamerz X says:

    hey streamlabs i have a problem i downloded streamlabs but not opening please help

  50. Daddy Gamers says:

    fix it for facebook. my widget I do all on this video nothing change, the sound notif widget work but unlucky, there is no animate gift and text, only sound. so I cant read them.

  51. GothLoliOVA says:

    stream labs not letting me merge twitch its stupid

  52. J Cole says:

    Anyone having a problem with alert box not showing you followers or subscribers just uninstall alert box and add it again.

  53. kikikatme says:

    FIGURED IT OUT FINALLY Have Alert Box added as a source.

  54. Memes says:

    Streamlabs pls tell me how to stream on twitch on iso because every time I try it say stream to null

  55. dantoraL says:

    God carai

  56. Blueberry The Dog says:

    resetting the api made the sound go away so now it doesnt do anything whatsoever

  57. IcyGamer says:

    my alerts do show up in my recent events but i need to either press accept or decline and when i press accept they show up but if i dont press accept they dont show up automatically pls help

  58. Anonymimus says:

    My alert boxes won't vanish after ten seconds even though I've set alert duration to ten (seconds?). So what happens is that they will stay for ever. Also I couldn't find a way to manually make them stop while streaming.
    EDIT: Oh, and whenever I test them, they sometimes start to use an entirely different animation for some reason. I'm using Version 0.15.1 and am talking about Twitch alerts.

  59. Sam L says:

    I'm still getting Anonymous alert messages on my stream. I would press Test Follow and it'd say, "anonymous has followed" I did exactly what the video told me to do.

  60. LargeSallama says:

    Do You Can Show Black Screen Problem Salvage i have blackscreen

  61. Ally says:

    my alerts won't overlay with the game i have in the background. help?

  62. EXODOIS says:

    I have streamlabs on app and i cant log in i select an acciunt but it puts me back in the log in

  63. E De says:

    streamlabs is broken. can't stream on Dlive, youtube, twitch or any other site i try. have to reload streams 5 times before they work,if they even work at all. i'm streaming for over 5 minutes already and the site still says " stream starting". this all starrted since the last update. I'm sick of not being able to stream with streamlabs

  64. Bazo0ka says:

    Why when I lunch there is a green screen?

  65. Gassed Juggernaut says:

    i click on the dashboard but it keeps showing a message asking me to set up my paypal for donations and i cant click out

  66. CheeseBlanket78 says:

    I got 403

  67. Myth Wxndxr says:

    It says no such brodcasts found but I'm the kne trying to brodcasts😪

  68. Rings The Of Lord says:

    I can't hear, I can't see the donations…

  69. SHAUN CAMPBELL9 says:

    This is great !! I am so jazz'd All the best
    Shaun of NYC

  70. Hashtag Robs says:

    Guys try turning off Hardware acceleration in the advanced settings on Streamlabs obs
    and then restart it it solves problems like chat not showing up and alerts not showing up! :3

  71. ES Trunks says:

    Someone said they sent $10 to my stream and showed proof on it and it didnt show and I didnt get the money

  72. Frances Eroja says:

    Hey i'm using streamlabs obs but it doesn't have any "Interact" option like OBS Studio please update the app :/

  73. Hesmart says:

    Only "donation test" is appearing to me

  74. Илья Коньков says:

    I tried different settings in the alert box and when using test alerts they interrupt each other. How to make one alert not interrupt another, one kind of alert not interrupt another kind of alert, so that they appear in the order of the queue?

  75. OND Fun says:

    I can't get my pc screen on the canvas, can someone help? Plz?

  76. archimedes yaoto says:

    Cant work in facebook live i use facebook live

  77. Kareem Ochoa says:

    I did all the troubleshoot from the video and this did not fix the issue at all. The alerts are only visible y I hit the test button on streamabs but nothing works on the actual stream

  78. archimedes yaoto says:

    not working to me bro anyong help me only donation itswork

  79. Miro says:

    anybody's chat box not work on the side when streaming i have too use popout chat from twitch

  80. LWR says:

    My overlay isn't updating. For example someone cheered more bits than someone else, and the overlay still says the last person, 2 days later. I had to take my overlay off entirely. Anyone know a fix?

  81. Erqin says:

    So my display is like stretched and it looks bad and it has the plan marks on the sides can anyone help me please

  82. Bray05 says:

    i cant hear my alert sounds at ALL, ive reset the alerts and turned it up but no sound still, can anyone help?

  83. David Fallows says:

    I'm another whose alert sounds have just stopped suddenly…

  84. MariJane DePalma says:

    How do I get it to link properly to dlive and botify followers I have gone live? It doesnt do this and I am not getting notified of followers either.

  85. Grifdog96 says:

    Please can somone help me, my head is going to explode,
    Ive gotten my gif to work fine but when it asks for the sound file (i have it downloaded) it wants some image url but where do i get that?
    Ive uploaded it to my google drive and it didnt work, ive tried bothe mp3 and ogg idk wtf im supposed to be doing here but this is hella frustrating
    Thank you ahead of time 🙂

  86. David Ventas says:

    alerts has no sound now wtf

  87. Mr. PsYcHo says:

    my test and live notifications still do not work did everything in this video getting annoyed.

  88. CNTLIVE says:

    Hi every time when I shutdown my streamlabs studio, when I return I turn on the computer, I lost all the previous scenes, I have to rebuild, please help me bros

  89. ChappyOnPoint says:

    If i test the donation alert it will pop-up and be there for ever.
    And its litterally ONLY for the donation test
    Anyfix PLEASE!

  90. ZeusMods says:

    My song plays but my .gif doesnt show up only the preset widget theme. How to let my custom gif show up?

  91. TRIEKO says:

    It say could not obtain your default/persistent broadcast. Can someone help?

  92. Alix van Durand says:

    What I'm having an issue with is hearing the alerts myself, as the streamer I can't hear the alerts if they're only playing on my stream since I'm not watching or listening to it as I'm doing it lol anyone have any ideas how to get this to work so I can hear the alerts as they happen?

  93. Novirok says:

    When alert should pop out it does not when i go to setting for alert box the thing where it should show up is just black

  94. prosperation says:

    How do I add stream labs back to twitch

  95. Krullest Is The Name1 says:

    when i finish streaming on streamlabs the streams get uploaded after an hour or 2 but now it just says “uploaded (processing, please wait)” but the streams where shorter thsn the others so it cant be becasue of length. it also has been doing this for 2 whole days now. please help!

  96. Luigi Salvaloza says:

    My alert animation just wouldn't fade out is there anything you could help me please :(()

  97. Crunchy Carrot90911 says:

    YouTube changed it doesn't show the apps access button

  98. sweeperjt says:

    I disconnected my twitch alerts like at the beginning how do i reconnect it please respond

  99. Ákos Terdik says:

    At my stream i have to accept the following all the time, they are not just boom follow, i have to go to streamlabs and accept it

  100. JakeRoni says:

    I add a theme but then do display capture but the theme doesn’t show up.

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